PROJECT RECOVERY SERVICES
The Scenario: Operations is in chaos. Accounting can’t close. Things are so bad, your company is ready to ditch their partner and engage a new firm.
We can help. We work with your team not only to address critical issues and ensure ongoing cash flow, but to boost morale and chart a course to greener pastures.
What are Some Universal Challenges in Project Recovery?
When we see clients who need assistance in project recovery, problems typically reveal themselves in four core areas. These issues can arise in any business that is struggling, so even if you feel like you currently have a handle on your operations, it is wise to consider what could happen if any of the following challenges were to happen to you. If you know that your business needs help, read on to see where your biggest pain points fall.
The previous partner has all the knowledge. Any new firm is going to have to spin up on your business, its processes, and key team members – and fast!
By this time, the budget for the project is already blown. Every dollar spent is being scraped from some other priority.
Everyone is trying anything they can to move orders along, often creating new problems along the way. You may be dealing with a huge backlog of orders you cannot process, hard against deadlines, or even a dearth of orders because your order taking is down.
The regular staff are burnt out. Overworked and heavily stressed, trying to fight the operational fires day-in day-out. The best workers may even leave. Do you recognize this situation? Keep reading. Hopefully we can help you find a path to success.
Project Recovery: 7 Keys to Implementation
With our proven-successful formula to project recovery, there are seven key steps we take to ensure that a business is back and running on their feet by the time we have finished our work. In order to be successful, it is key to take a look at everything going on in the business - from the micro level all the way up to big picture operations. Find out more about these steps. And, if you think you need help with project recovery, experts like Strategic Solutions Northwest are key to work with because tackling the process can be overwhelming.
1. Get Rescue Experience
Some people thrive in chaotic environments and some burn out. Make sure your Partner AND project resources have experience doing recovery. These people have proven they thrie in this environment. The last thing you want is for the new help to burn out after the first few weeks and leave. This is going to be a long, rough haul. You need people who are going to stick around to see it through.
2. Watch Your Cash Flow
Ensure the business has cash flow. If cash flow is blocked, a business can die fast. Identify the processes that are breaking cashflow and target them first. Can’t take orders? Fixing that is your top priority. Can’t take payments? That’s next. Ensure the person leading the rescue has their eye on your current cash flow situation and is prioritizing work to improve it.
3. Build Morale
Give your team hope that stability is on the horizon. Identify some wins the new team has created and get ready to talk about them at an all-staff meeting. Give people clear next steps on the path to recovery
4. Get a Handle
Gather a body of documentation to track issues against. If the original implementers created a process list, validate it. If not, you’re going to need everyone’s help creating it. Have a specialist lead your team through creating user stories. Ensure each area manager is aware of their responsibility to get and maintain a complete list of processes. Get it to your Partner ASAP to kick-start that learning curve.
5. Map Issues to Processes
Do more than just log issues: map them to process flows. Your recovery team will be evaluating the root cause of your issues and many will be in an upstream process. Tag those upstream processes for each issue they are causing. This will help identify which processes need a complete redesign and which can be repaired or improved.
6. Mind Your Data
Assess the quality of data in each area and determine the root cause of bad data. In an ERP system, bad data causes wide-scale problems, and fixing knock-on effects can be very difficult. You may even have to consider a re-launch, basically performing a new data migration to a clean system. This is sometimes easier than trying to fix an enormous volume of bad transactions, but only after the sources of your bad data have been fully identified and corrected.
7. Re-Evaluate Modifications
List all modifications and map them by business process. Identify which mods are invasive versus superficial. For example, changing how MRP or the pricing engine works is invasive. Adding a user-defined field to a document is superficial. Look hard at the invasive mods. Assess whether they can be replaced with out-of-the-box features, superficial mods, proven solutions, or changes to business practices. Reduce complexity and level of effort not only during recovery, but going forward into support and future upgrades.
GET STARTED ON YOUR OWN PROJCET RECOVERY
If Project Recovery sounds like a good idea for your business, it is best to leave it up to a non-biased third party that specializes in this type of work. At Strategic Solutions Northwest, we work with many companies to help them recover struggling projects. Assisting companies to set up solutions that work for them is what we do.
11200 SW Allen Blvd Suite 200
Beaverton, OR 97005
Tel: (503) 924-4434
Fax: (503) 924-4435